We are committed to providing high-quality legal advice and client care. If you are unhappy about any aspect of the service you receive or about the invoice please follow our complaints procedure.
- Please contact the fee earner handling your matter named in the Specific Engagement Letter in the first instance to resolve the issue.
- If you remain dissatisfied please contact our Compliance Officer for Legal Practice (COLP) or Compliance Officer for Finance and Administration (COFA) depending on the nature of your complaint (i.e. whether it is legal or about any bill that we have delivered to you). We have a written procedure that sets out how we handle complaints which is available on request. We have eight weeks to consider your complaint.
- Complaints can be made by telephone, letter, fax and e-email. If you would like to make a formal complaint you should do so in writing marked for the attention of COLP or COFA.
- If we have not resolved it within this time, you may complain to the Legal Ombudsman. If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman can be contacted at:
PO Box 6806, Wolverhampton, WV1 9WJ
0300 555 0333
The Solicitors Regulation Authority is the professional regulator of Jirehouse Partners LLP, Jirehouse, and Jirehouse Trustees Ltd and handles complaints relating to professional misconduct.